At Pawsifymy, we want you to be fully satisfied with your purchase. If you are not completely satisfied, we’ve made the return process as simple as possible. Please review the guidelines below for how to initiate a return and refund.
Returns are accepted for items that are unused, in original condition, and with the original packaging. Certain items, such as personalized goods or intimate products, may not be eligible for return due to hygiene or customization reasons.
Returns must be initiated within 30 days from the date you received your order. After this period, we are unable to offer refunds or exchanges.
Before sending back an item, please reach out to our customer service team to get a Return Authorization (RA) number. This number is necessary for processing your return efficiently. Returns sent without an RA number may not be accepted.
After receiving your returned item, we will inspect it and notify you whether your refund has been approved. If approved, we will issue a refund to your original payment method. Please note that the refunded amount may be subject to adjustments, such as restocking fees, return shipping charges, or applicable taxes.
If you haven’t received your refund within the expected time frame, please contact your bank or credit card provider. If the issue persists, our customer support team is available to help.
Items purchased at a discount or on sale are eligible for return. However, any refund will be based on the price paid at the time of purchase.
For exchanges, please get in touch with our customer service team to start the process. Availability may vary, and you might be responsible for any price differences or extra shipping fees.
To return an item, request an RA number from our customer service team and follow the provided instructions. Carefully package the product in its original packaging, including tags, accessories, and documentation. Mark the RA number clearly on the package and send it to the address provided by our customer support team using a trackable shipping method.
Some returns may incur a restocking fee, which will be communicated to you by customer service.
Return shipping is generally the customer’s responsibility, unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). These costs may be deducted from your refund.
If you have any questions or need assistance during the return process, please contact our customer service team. We’re here to help!
For further information, please contact us:
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